Customer Experience Analytics
Customer Experience Analytics to give actionable insights to your call center team.
Turn real-time analytics into great customer service.
Use customized dashboards to compare your performance against SLAs and key metrics, in real-time. Easily identify coaching opportunities and drive improvements in customer satisfaction.
Turn historical data into great perfomance.
Make data visualization easier with a powerful business intelligence and reporting tool. Apply flexible filtering, scheduling, and customization options for a 360-degree view of your contact center performance.
Turn every interaction into customer intelligence.
Analyze 100% of your customer interactions to find patterns in customer intents and sentiment. Use speech and text analytics to explore new opportunities to automate tasks and mitigate customer escalations.
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