Self-Service Experience
Increase customer self-service with AI-powered channels.
Make it easy for customers to find answers to their queries quickly and at any time of the day. Provide a superior self-service experience using conversational AI across multiple channels including virtual agent assistance voice and digital. Get all the tools you need to deliver an engaging digital customer experience.
Provide 24/7 customer service with Virtual Agent.
Avoid missed chats or abandoned calls with Talkdesk Virtual Agent™, powered by conversational AI. Using techniques like Natural Language Understanding (NLU), customers will experience a two-way natural dialogue on voice and digital chat channels, with multiple language support, giving them instant answers to their questions
Easily create effective call flows for great self-service experiences.
Talkdesk Studio™ provides a clear view of the customer journey and allows non-technical stakeholders to create intelligent, context-driven IVR flows that deliver a frictionless self-service customer experience, including triggers to route to a live agent.
Customize the Virtual Agent conversational flows.
Design engaging conversations with an easy-to-use tool, making virtual agent interactions feel natural and frictionless to customers. Use the no-code, drag and drop tool to adapt the virtual agent responses to different customer intents.