ACA Pacific Named Southeast Asia Distributor for NXAI's AI Voice and Customer Engagement Platform

Appointment adds AI voice to the IP voice portfolio ACA Pacific has distributed for four decades, with a partner certification programme to follow

SINGAPORE — 21 October 2026 — ACA Pacific Technology (S) Pte Ltd has been appointed Southeast Asia distributor for NXAI, the Singapore-headquartered communications technology company. The agreement covers NXAI's full portfolio: NXLINK, its AI-powered customer engagement and communications platform, and NXCLOUD, its omnichannel messaging and voice infrastructure. ACA Pacific will open a partner certification programme for resellers and systems integrators in the coming weeks.

The timing reflects a capacity problem enterprises have never solved cleanly. Contact centre demand does not arrive evenly — it spikes around shopping festivals, payment deadlines, service outages and product recalls — and a centre staffed for those peaks sits idle the rest of the year, while one staffed for the average buckles when a spike hits. AI voice agents change that arithmetic. Automated handling absorbs surges in routine contacts such as order status, payment confirmation and account verification without additional hiring, holding queue times down while human agents stay on the cases that need judgement.

The regional channel mix compounds the problem. Enterprise contact centres in Southeast Asia typically run across multiple vendors, with separate contracts for voice, SMS and the messaging apps that dominate individual markets — Zalo in Vietnam, Viber in the Philippines, LINE in Thailand, and WhatsApp across Singapore, Indonesia and Malaysia. NXCLOUD carries all of them on one platform, alongside NXLINK's AI call routing, automated IVR and real-time agent assistance, giving operations teams a single view of the customer and one vendor relationship instead of several.

"We have distributed IP voice for most of our forty years, so when AI voice began to take hold, customers came to us asking what we had. That demand found us before we went looking for it," said Craig Gledhill, Chief Executive Officer of ACA Pacific. "What took longer was finding a platform worth putting our name on. Much of what we evaluated was built elsewhere and pointed at Asia afterwards. NXAI is headquartered in Singapore and built with a strong understanding of Asian markets, and the depth of the feature set shows it."

NXAI is headquartered in Singapore with globally deployed infrastructure and connectivity to more than 1,500 carrier networks worldwide, serving over 15,000 businesses. The company is a certified business solution provider for WhatsApp, Viber and Zalo, and holds ISO 9001, ISO 27001 and ISO 27701 certification — credentials that carry weight with regulated buyers in financial services and healthcare.

"Asia is moving rapidly into a new era of AI transformation, where enterprises are shifting from AI experimentation to real-world adoption that delivers measurable business value," said Christopher Yap, Chief Communications Officer and President of Asia Business at NXAI. "Our partnership with ACA Pacific combines NXAI's AI-powered customer engagement capabilities with ACA's extensive regional ecosystem, market expertise and enterprise reach. Together, we aim to accelerate AI adoption and help businesses across Southeast Asia transform customer engagement at scale."

Initial focus verticals are financial services, e-commerce, business process outsourcing and healthcare. Among NXAI's existing deployments, a financial services customer integrated NXLINK's open APIs with its repayment management system, combining AI predictive dialling, manual outbound calling and inbound IVR into a single workflow across seven markets.

"What makes this partnership meaningful for us is the ability to combine strong technology with strong local execution," said Kenny Wong, Director of Solution Consulting at NXAI. "ACA Pacific brings the channel reach, relationships and market knowledge across ASEAN, while NXAI brings a platform built for the customer engagement needs we see in this region. Our focus now is to enable partners, build capability in-market and turn that combination into real outcomes for customers."

The agreement takes effect immediately. Resellers and systems integrators interested in the certification programme can contact ACA Pacific at mktg@acapacific.com.sg.

About ACA Pacific Technology (S) Pte Ltd

Founded in 1986 and marking its 40th anniversary this year, ACA Pacific is a value-added IT distributor headquartered in Singapore, serving enterprise customers across Asia-Pacific in cybersecurity, data management, IT infrastructure and customer experience technology. The company provides pre-sales engineering, technical enablement and go-to-market support to a regional network of resellers and systems integrators.

Media contact: enquiry@acapacific.com.sg

About NXAI

NXAI is a Singapore-headquartered communications technology company providing international messaging infrastructure and AI-powered customer experience software. Its products are NXCLOUD, an omnichannel communications platform spanning SMS, voice, WhatsApp, Viber and Zalo, and NXLINK, an AI-powered customer engagement and communications platform. NXAI works with more than 1,500 carrier partners and serves over 15,000 businesses worldwide.

Media contact: info@nxai.com | www.nxai.com